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Frequently Asked Questions

Bookings

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Are your services also available after hours and on weekends?

Yes. Our O’Brien® AutoGlass and Glazing emergency services are available 24 hours a day, 7 days a week. Please visit our O'Brien Locations page to find your local branch and their contact details. You can then speak to one of our friendly consultants to check the available times and make an appointment.

Branches

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What are the operating hours of O'Brien branches?

Opening hours vary by location. Please visit our O'Brien Locations page to find your local branch and view their operating hours.

Where can I find a list of all O'Brien branches?

To view the full list of all O'Brien® branches, please visit our website at O'Brien Locations.

General Feedback

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How can I submit a review?

Feel free to leave us a review on Google. Simply search using Google for the O'Brien® AutoGlass or O'Brien Glass® branch that serviced you and go to Write a Review of the relevant listing and write your review.

If you're unsure of which branch or location to select, please email us at [email protected] and we'll let you know!

General Support

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How do our Franchise Members interact with each other?

Not only do our Franchise Members have the opportunity to work together and collaborate on jobs, but O'Brien Electrical & Plumbing also hosts a number of networking sessions and award evenings every year to help bring our Franchise Members together.

We hold an Annual Advantage Conference each year, as well as regular seminars, regional meetings, social events and supplier functions.

We believe in the importance of building strong relationships amongst our Members to grow and learn from one another, as well as provide a sense of comradery and fun.

What systems do O'Brien Franchise Members use?

O'Brien uses multiple Cloud Based systems across job management, inventory control, staff recruitment, marketing and accounting.

We use them because they are all tried and tested and user-friendly – meaning they are excellent tools that work to help your business grow. You and your team will have access to training and resources to help you.

What trade areas can I operate in?

Unlike other franchise models, there are no geographical limitations. This means O'Brien Electrical & Plumbing does not restrict Franchise Members from trading in any location. As part of the O'Brien network, you can continue to trade in your current area, while also receiving the support and resources to help expand your serviceable area as you grow. Franchise Members are also able to advertise and service any area they wish. This is what sets us apart from other franchising groups.

What support and training will I receive as part of the O'Brien network?

As an O’Brien Member, you will have access to a national and respected brand and our business model, wealth of experience and extensive industry network. This includes

a) An Onboarding Specialist - Your Onboarding Specialist supports your integration into the network for your first 12 months. This includes systems implementation, branding changeover (if required), supplier integration, business financial analysis, and reporting. The Area Coach will then take over after 12 months.

b) A Dedicated Area Coach: Our Area Coaches, travel to you for training and support. They perform regular check-ins with you, monthly reviews and discussions around financial results, quarterly business planning sessions and annual strategic planning and budgeting meetings to help you.

c) Additional financial and business support Accelerator and Incubator Groups to foster business growth and acceleration. You can also access regular webinars and recordings on various business, financial, team and performance topics.

d) Marketing resources and support You will have access to 1:1 education sessions, marketing webinars, resources and training on marketing best practices and systems. e) Business systems - the full suite of platforms and software We provide you with an array of systems and tools to use in the running of your business. This includes job management software, accounting software, financial analytics and benchmarking, HR Software, Staff Recruitment software and more.